Privacy Policy

SignalRoute (“SignalRoute,” “we,” “us,” or “our”) provides software that lets businesses text and call their customers from a single dashboard and API. This Privacy Policy describes how we handle personal information across our website, dashboard, and related services (together, the “Services”).

By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.

We collect information in three broad categories:

• Information you provide. Account details such as your name, email address, company name, and billing information, along with anything you submit during business verification.
• Customer communications. The content and metadata of messages and calls you send or receive through the Services, including phone numbers, timestamps, and delivery status.
• Usage and device data. Log data, approximate location, browser type, and similar technical information collected automatically when you interact with the Services.

We use the information we collect to:

• Provide, maintain, and improve the Services.
• Route, deliver, and report on the messages and calls you send.
• Verify your business so your communications reach customers reliably and remain trusted.
• Process payments, prevent fraud, and protect the security of our platform.
• Communicate with you about your account, support requests, and product updates.

We do not sell your personal information, and we do not use the content of your customer communications for advertising.

We share information only as needed to run the Services or as required by law. This includes trusted infrastructure and connectivity providers that help deliver your messages and calls, payment processors, and professional advisors. Each provider is bound by obligations to protect your information and use it only for the purposes we specify.

We may disclose information when legally compelled, to protect the rights and safety of our users, or in connection with a merger, acquisition, or sale of assets.

We retain personal information for as long as your account is active and as needed to provide the Services. We may retain certain records longer where required for legal, accounting, or compliance reasons. When information is no longer needed, we delete or de-identify it.

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and continuous monitoring. No system is perfectly secure, so we cannot guarantee absolute security, but we work to protect your data and to notify you promptly if an incident affects you.

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can manage most account information directly in your dashboard, or contact us to exercise these rights. We will respond consistent with applicable law.

We operate globally, and your information may be processed in countries other than your own. Where required, we use appropriate safeguards for these transfers so your information continues to receive a comparable level of protection.

We may update this Privacy Policy from time to time. When we make material changes, we will update the date above and, where appropriate, notify you through the Services. Your continued use of the Services after an update means you accept the revised policy.

If you have questions about this policy or how we handle your information, reach out through our contact page. You can also review our Terms of Service.