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Google Business Profile
See and reply to all your Google reviews from inside SignalRoute, enriched with customer info from your CRM.
Connect your Google Business Profile to pull every public review into the SignalRoute inbox alongside your private feedback. Reply from one place, save reusable templates, and — when we can match the reviewer to a Housecall Pro or ServiceTitan customer — see their phone, email, and last job inline.
What it does
- Account-level OAuth: connect once, map all your Google locations
- Reviews sync every 15 minutes, plus a manual refresh button
- Reply, edit replies, and delete replies without leaving SignalRoute
- Saved reply templates with {customer_first_name} and {location} variables
- Conservative auto-match to CRM customers via name + completed-job window
- Notifications fire on new ≤3-star reviews
What it replaces
- Constantly switching to business.google.com to check and respond to reviews
- Copy-pasting customer details from your CRM into review replies
- Spreadsheets that try to keep track of which reviews still need a response
Replaced by → your branded SignalRoute link, everywhere.
Setup
- 1Click Connect Google on the integration page
- 2Sign in with the Google account that manages your Business Profile
- 3Map each Google location to its matching SignalRoute location
- 4Backfill of the last 12 months of reviews kicks off automatically
Ready to connect?
Connect your account in under 5 minutes. This integration is in beta — the wiring is shipped and works, we're still hardening edge cases. Email support@getsignalroute.com if you hit anything weird.