SignalRoute Delight

Setup

Three steps to turn Delight on for your business.

1. Step 01

   Enable Delight

   In your dashboard, go to Gifts → Settings and tap Enable Delight. We add the $15/mo line to your Stripe subscription and switch on the gift settings for your account.

2. Step 02

   Set your budget and cap

   Pick a per-gift amount (e.g. $10 digital eGift card) and a monthly cap in dollars. Auto-sends pause automatically once you hit the cap; the cap resets on the first of each month.

3. Step 03

   Choose auto, manual, or both

   Toggle the auto-trigger on if you want a digital eGift card to fire on every 5-star private signal. Leave it off if you only want to send manually. You can change either setting at any time without losing history.

Manual sends

Open any review in your dashboard and tap Send Gift. A modal opens with:

• Type — digital eGift card or physical gift (catalog dropdown).
• Amount — defaults to your per-gift budget; override per-send.
• Note — short thank-you, shown to the customer on the redemption email or packing slip.
• Address — required for physical gifts. We pre-fill anything we already have on the customer record.

Once sent, the gift appears in Gifts with a status of queued, then sent, and (for physical) shipped / delivered as fulfillment events come in.

Auto-trigger (digital only in v1)

When the auto-trigger is on, Delight sends a digital eGift card the moment a 5-star private signal is recorded for your business. The trigger evaluates eligibility server-side and fires inside the same request that records the signal — usually within seconds.

What fires the trigger

• A private 5-star signal recorded against a review for your business.
• The customer record has a usable email address.
• The current month's spend is under your cap.
• The customer hasn't already received a Delight gift in your dedupe window.

What doesn't

• 4-star signals or anything below — auto only fires on a clean 5.
• Public review submissions — the trigger only sees the private signal.
• Physical gifts — manual-only in v1. Auto-trigger always sends digital.
• Anything once you've hit the monthly cap. Sends silently pause and resume on the first of next month.

Billing

Delight is billed monthly through Stripe, alongside your SignalRoute subscription. Three components:

We meter every send to Stripe in cents at the moment of fulfillment. Your monthly invoice shows the line items split out so you can reconcile against your gift history exactly. The monthly cap is a hard ceiling — once hit, no more sends are billed until the cap resets on the first of the next month.

Compliance & ethics

A few rules the product enforces so this stays true in practice:

• No public-review trigger.The auto-trigger fires on a private 5-star signal — never on a posted public review. The code path doesn't even read public review state.
• No review-platform language. The default note templates frame the gift as appreciation. Custom notes are checked against a short list of phrases ("for your review", "leave us a review", etc.) and flagged in the editor.
• No claim form.Customers don't fill out anything. They open an email or open a package. There's no place to ask for anything in return.
• No conditional copy. Gift emails do not say "thanks for your review", "now leave us 5 stars", or any variant. The thank-you is unconditional.

For the full regulatory analysis (FTC 16 CFR Part 465 and Google's review policy), see No review gating.

FAQ